Frequently Asked Questions - Providers

Absolutely! At Trustedhair we encourage Providers to actively seek customer feedback. Your customers feedback and experience not only helps others make informed decisions, but it also shines a spotlight on your exceptional services. You can kindly request reviews from your customers on our platform, by providing them a link to your profile.  Feel free to share reviews on your website or social media, attributing them to Trustedhair.

Please note that offering incentives for reviews is prohibited. Trustedhair and its community rely on authentic and unbiased reviews.

Ensuring trustworthy and honest reviews is our top priority. Users must sign in and authenticate their email address during account setup, ensuring the validity of their accounts. Additionally, users can only leave one review per year, per individual product, service, or provider, to maintain fairness and prevent intentional rating influence. We don’t accept anonymous feedback in an effort to prevent any purposeful manipulation of a product, service or providers rating. For a full overview of our rules, please check out our Community Guidelines.

To encourage the integrity of feedback, we do not allow anonymous reviews. Negative reviews happen, but they’re also an opportunity for improvement. Responding politely, addressing concerns, and offering solutions can turn a negative experience into a positive one. Remember, transparency and customer satisfaction are key.

While we aim to create an environment where everyone can share their experiences openly, we understand that disagreements may arise. We require users to register accounts and limit the number of times they may leave reviews on products and business accounts, among other methods which add an extra layer of accountability, limiting inappropriate content. If you think a review is malicious and incorrect, you may select “report” and provide detailed support explaining why. The “Report” functionality is not there to remove accurate but negative reviews. While we intervene minimally, our team steps in when necessary, aiming to mediate disputes fairly.