Privacy Policy
Privacy Policy for Trustedhair
Effective Date: January 5 2024
1. Introduction
Welcome to Trustedhair (the “Platform”). This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information- hopefully, it is in an easily understandable and transparent manner. The information that you and others entrust us with helps us provide you and our community with more relevant, personalized, and helpful services. We know that our relationship is based on trust, and we take your trust in us very seriously.
Hair loss and thinning are global challenges, and our users come from diverse locations with varying laws and customs. This policy offers a broad understanding of our privacy practices, along with specific policies tailored to users residing in particular regions or countries.
Description of Users and Acceptance of Terms
For convenience, the words “User,” “You” and “Your” as used in this Privacy Policy refer to all users of the Platform, including, without limitation, anyone that accesses or visits the Platform, either as a registered user or to view publicly-available content. By (i) visiting our Platform, or (ii) by signing up, accessing, and/or using the Platform, You agree to the terms of this Privacy Policy and the accompanying Terms of Use. Capitalized terms not defined in this Privacy Policy shall have the meaning outlined in the Terms of Use.
2. Information We Collect and How
2.1. We gather certain information in various ways. Some information is collected automatically, such as through our servers or cookies and similar tracking technologies. Additionally, we obtain information from different sources, including you, affiliated entities, business partners, and independent third-party sources. If you access our services by clicking through from a third-party website or visiting third-party websites through our services, those websites may share details about your use of their service with us. Any information received from these third-party websites may be combined with the information you provide.
2.2. Personal Information: We may collect personal information, when you use the platform and in the normal course of business, such as your name, email address, and other contact details when you register for an account, submit a review, or engage with other interactive features of the Platform. We may also collect certain location information if you have instructed your device to send such information via the privacy settings on that device, or, for example, if you have uploaded photos tagged with location information.
2.3. Review Information: When you submit reviews or other content on the Platform, we may collect information related to your experiences, opinions, and other details relevant to hair loss products or treatments.
2.4. Usage Information: We may collect information about your usage of the Platform, including pages visited, the date and time of your visit, and other interactions. This may also include behavioral information (such as information on the behavior or presumed interests of individuals which are linked to those individuals and may be used to create a user profile).
2.5. Device and Browser Information: We may collect information about the device and browser you use to access the Platform, including IP address, browser type, log data, and device identifiers.
3. How We Use Your Information
We use this information for certain activities including:
3.1. Providing Services: We use your personal information to provide and personalize our services, including displaying reviews and facilitating user interactions.
3.2. Communication: We may use your contact information to communicate with you about your account, updates, promotional offers, invitations to submit reviews, to engage in other activities with or on the Platform, etc.
3.3. Improving User Experience: We use collected information to analyze and improve the functionality, content, and user experience of the Platform.
3.4. Administration: Administering our services and platform, investigating any complaints, providing customer service, dispute resolution, internal analysis, and research to help us measure interest in and improve our services, or to prevent prohibited or illegal activities, and to enforce our policies.
3.5. Legal Compliance: We use collected information to resolve disputes or troubleshoot problems, to comply with relevant laws, respond to legal requests, prevent harm, and protect our rights. If we provide payment services, we may also use collected information to detect and prevent money laundering, fraud and security incidents, to comply with legal obligations, and to enforce any applicable terms of service.
4. Sharing Your Information
4.1. Third-Party Service Providers: We may share your information with third-party service providers that assist us in providing and improving our services. Articles on this Platform may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behave in the exact same way as if You have visited the other website. Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content.
4.2. Social Media Websites: When users, including you, use our Platform and elect to share information with third-party social media websites, the information shared will be governed by the privacy policies of those social media websites and the privacy settings users have set up with those social media websites.
4.3. Suppliers: We may share information with certain suppliers used to facilitate our services, including where relevant to help with transactions.
4.4. Business Partners: We may share information about you, your devices, and your use of our Services with our trusted business partners. This sharing is generally pursuant to written agreements which include confidentiality, privacy, and security obligations; please note, however, that we do not control the privacy practices of these third-party business partners.
4.5. Other third parties, such as referring websites: Various third parties, including referring websites, may play a role in collecting information on our platform. Some assist in operating features on our website, while others facilitate the delivery of online advertising customized to your interests. We may share audience segments and other information, such as hashed email addresses, with third parties that use that information for tailored advertising to you. Additionally, certain third parties provide content and tools for contract generation, management, and hosting. Third parties may only collect or access information as needed to perform their permitted functions. When third parties support our processing operations, we ensure, through contractual agreements that they act strictly on our behalf as designated data processors.
4.6. Legal Compliance: We may disclose your information if required by law or in response to a valid legal request.
4.7. Fraud Detection Companies: Third parties may assist us by providing us with their fraud detection technologies.
4.8. Business transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
5. Information on Children
We provide information and support for children with hair loss or thinning, however, our Platform is designed for children to use. Children are considered to be (i) individuals that are 13 years of age or under, or the age of privacy consent in your jurisdiction; or (ii) when processing data on the basis of a contract, the age of legal capacity to enter into the agreement. We are committed to protecting the privacy of all users, and this age restriction ensures that we do not collect information belonging to children unless it is provided by and with the consent of a parent or guardian. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Information through any website without their permission. If we become aware that we have processed the personal information of a child without the valid consent of a parent or guardian, we will delete the personal information.
6. Cookies and Similar Technologies
We aim to make your access to our Platform as straightforward and useful as possible. To achieve this, we employ cookies and similar technologies to enhance your experience, support website security, and provide you with relevant advertising. Cookies and similar technologies are widely used across the internet to make websites work efficiently and to collect information about your online preferences.
Cookies are small text files that are automatically placed on your device when you visit almost any website. They are stored by your internet browser and contain basic information about your internet use. Your browser sends the information from these cookies back to a website every time you revisit it, so it can recognize your device and improve your experience by, among other things, providing you with personalized content. We also use other tracking technologies, such as pixel, SDKs, or server logs, which have a similar functionality. We also use cookies and tracking technologies to remember your login details, so you don’t have to re-enter them repeatedly when you use our Platform or to help us understand your preferences.
In the pursuit of these objectives, we may enlist the services of third-party tracking and advertising providers, to analyze and monitor your website usage through cookies. These third parties collect and share usage information about visits to our website. Occasionally, by correlating this data with additional information (e.g., your IP address), they evaluate and research the effectiveness of our advertisements, monitor page usage, assist in targeting recommendations and advertising, and track the utilization of our suggestions and promotions.
At any time, you can prevent or disable cookies from being set on your browser, through the settings of your internet browser. For instructions on how to block, delete, or disable any cookies, please consult your browser’s ‘Help’ or ‘Support’ section. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.
Our use of any information we collect through cookies is subject to this Statement, which is linked on every page of our website.
7. Security
7.1. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, we cannot guarantee the security of information from unauthorized entry or use, hardware or software failure, or other circumstances outside of our control.
7.2. Our platform serves users situated in diverse jurisdictions. When you share any information through our Platform, you implicitly consent to the transfer of your data to our user’s location. In the event of data transfers to other countries and jurisdictions, we commit to utilizing and safeguarding the information in accordance with the principles outlined in this statement and in compliance with applicable laws.
8. Your Choices
You have various options regarding the processing and use of your information by us. Access, update, or close your account easily by navigating to your user profile section on our Platform. Additionally, you can:
8.1. Choose Communication Preferences: Tailor the way we communicate with you based on your preferences.
8.2. Control Information Sharing: Opt not to provide specific information, though it may be necessary for accessing certain features on our Platform.
8.3. Manage Geolocation Settings: Prevent the collection of certain geolocation information by adjusting your device settings, such as turning off location services. Be aware that this action may impact some features of our services.
8.4. Close Your Account: Close your account directly through your user profile. Please note that account closure results in deactivation and removal of your profile information from active view. We may retain certain account-related information (including past reviews) for internal purposes like backups, fraud prevention, dispute resolution, investigations, our legitimate business interests, and legal compliance, as necessary to fulfill the purposes outlined in this policy.
8.5. Modify Marketing Subscriptions: As a registered user, you can modify your marketing subscriptions, including email preferences, at any time within your user settings.
9. Changes to This Privacy Policy
9.1. We may update this Privacy Policy from time to time, without notice. We encourage you to check back and review this Privacy Policy periodically for any updates or modifications. Your continued use of the Platform will be deemed acceptance of the updated Privacy Policy.
10. Contact Us
10.1. If you have any questions or concerns about this Privacy Policy, please Contact Us.
Thank you for being a part of Trustedhair. Your engagement ensures that we can continually assist and empower our community in making informed decisions on their hair loss journey.